Grievance management with a defensible evidence chain
Track every case from intake to resolution with tamper-evident evidence packs, precedent research, and structured workflows — all audit-logged and role-controlled.
Guided Intake
A step-by-step filing form that captures grievance type, priority, incident details, and desired outcome — so nothing gets missed at intake.
Full Lifecycle Tracking
Every grievance moves through intake, triage, investigation, mediation, arbitration, and settlement with clear status and audit trail at every step.
Precedent Engine
Search labour arbitration case law by similarity. Get strengths, weaknesses, and critical factors surfaced to prepare stronger cases.
Tamper-Evident Evidence Packs
Bundle documents into evidence packs with SHA-256 hash chain verification stored in immutable cloud storage. Built for arbitration defensibility.
Smart Case Queue
Filter by status, priority, employer, or representative. See workload at a glance — active cases, overdue items, and average days in each stage.
AI-Assisted Triage
Optional AI scoring for priority, complexity, and category. Suggests relevant CBA clauses and precedents. Always under human control — enabled per organization via entitlement.
How a grievance moves through the system
File
Representative fills guided intake form
Triage
Assign priority and responsible representative
Investigate
Gather evidence, research precedents
Negotiate
Mediation with employer
Resolve
Settlement, arbitration, or withdrawal
See it in action
This module is available through controlled pilot deployment. Request a walkthrough scoped to your organization's case management needs.